Overview
We need 4 Technical Support Engineers with strong expertise to join us. You'll provide second-level support to our EMEA & US customers, swiftly addressing their technical issues. As the main point of contact, you'll solve urgent technical problems and take charge of resolving customer cases efficiently. Additionally, you'll help customers maximize product usage and collaborate on impactful projects with other teams.
Key responsibilities
- Provide second-level support to EMEA & US-based customers, addressing their technical issues promptly.
- Serve as a knowledge base for our customer base, offering solutions to their pressing technical problems
- Take ownership of customer cases, troubleshooting issues effectively.
- Support customers in maximizing the use of our products.
- Collaborate with other teams on projects to drive company-wide impact.
Required experience
- Minimum 3 years of experience in a similar role.
- Proficiency in supporting Linux-based products. - Must
- Technical knowledge in Networking, particularly in L2/L3. - Must
- Ability to compose SQL queries and work with databases.
- Industry experience in Cyber Security, specifically network or application security
- Preferable experience in web troubleshooting.
- Familiarity with cloud computing concepts.
- Experience with enterprise customer accounts.
- Preferable experience with Docker/Kubernetes-based environments.
- Proficiency in scripting languages such as Bash, Python, or equivalent.
- Bachelor's degree in Computer Science or equivalent preferred.
- Enjoy working with customers, possessing excellent communication and problem-solving skills.
Bonus points
- Experience with monitoring tools (e.g., Nagios, Zabbix, Prometheus).
- Scripting and automation skills using tools like Ansible, Puppet, or Chef.
- Demonstrated improvements in customer satisfaction metrics.
- Familiarity with Agile/Scrum methodologies.
- Public speaking or training experience.
- Participation in continuous learning initiatives, such as online courses or industry conferences.
To apply
Send your CV, a snappy cover letter which highlights your expertise, skills and experience and any relevant links/attachments to your work.
Apply here
Have questions?Write to us